OUR SHIPPING & DELIVERY POLICY

COVID-19 WEB ORDER DELIVERY UPDATE 7/5/20

We can't wait to ship your orders to you but due to the Covid-19 safety restrictions we are currently despatching orders once a week so please allow 5-7 working days for the safe delivery of your order

All FREE DELIVERY orders are currently sent via Royal Mail Tracked Second Class.

If you have any quesions regarding delivery please email hello@joyfulliving.co.uk

We use DPD, ParcelForce and Royal Mail for our delivery and usually takes between 2 - 3 business working days from receipt of your order. We currently delivery to mainland UK only.

 

Delivery is £4.50 for orders under £100

We offer FREE delivery for orders above £100

Delivery charges will be worked out once you reach checkout.

Orders will be sent to the delivery address that you specify when your order. We cannot take responsibility if this address is incorrect.

We ask for a phone number at checkout, which is passed to the courier, should they have trouble finding your address and need to contact you. You can add to an order if it has not been shipped by calling us.

OUR RETURNS POLICY

If you are not happy with your purchase please contact us within 14 days to arrange a return.

Please call us on 01485 525714 

Or feel free to email us at hello@joyfulliving.co.uk 

Goods need to be returned in their original packaging at your own cost within 28 days of purchase.

If arranging your own postage we advise you use a tracked service and retain proof of despatch, as we cannot be held accountable for items lost or damaged in transit. 

Please return items to the following address:

Joyful Living

Drove Orchards

Thornham

Norfolk

PE36 6LS

Our system processes your refund instantly and you will receive an email notification - please allow 5-10 days for your bank to show the returned funds.

FAULTY ITEMS

We take the greatest care to carefully and securely package items we ship to customers. However, if you receive faulty or damaged goods you can request a refund or replacement. 

Please call us on 01485 525714 during our opening hours 10-5pm to discuss the fault or damage

 

Or email us at hello@joyfulliving.co.uk attaching a photograph of the fault or damage

 

Photo evidence of the fault or damage is required for a refund or replacement to be authorised. 

Joyful Living

Drove Orchards

Thornham Road

Thornham

Norfolk PE36 6LS

Email: hello@joyfulliving.co.uk

 

Tel: 01485 525714

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