OUR SHIPPING & DELIVERY POLICY
We use DPD, ParcelForce and Royal Mail for our delivery and usually takes between 2 - 3 business working days from receipt of your order. We currently delivery to mainland UK only.
Delivery is £4.50 for orders under £75
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We offer FREE delivery for orders £75 and above
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Delivery charges will be worked out once you reach checkout.
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Orders will be sent to the delivery address that you specify when your order. We cannot take responsibility if this address is incorrect.
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We ask for a phone number at checkout, which is passed to the courier, should they have trouble finding your address and need to contact you. You can add to an order if it has not been shipped by calling us.
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OUR RETURNS POLICY
If you are not happy with your purchase please contact us within 14 days to arrange a return.
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Please call us on 01485 525714
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Or feel free to email us at hello@joyfulliving.co.uk
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Goods need to be returned in their original packaging at your own cost within 28 days of purchase.
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If arranging your own postage we advise you use a tracked service and retain proof of despatch, as we cannot be held accountable for items lost or damaged in transit.
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Please return items to the following address:
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Joyful Living
Drove Orchards
Thornham
Norfolk
PE36 6LS
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Our system processes your refund instantly and you will receive an email notification - please allow 5-10 days for your bank to show the returned funds.
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FAULTY ITEMS
We take the greatest care to carefully and securely package items we ship to customers. However, if you receive faulty or damaged goods you can request a refund or replacement.
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Please Email hello@joyfulliving.co.uk to advise the fault or damage with 7 days of receiving your order attaching a photograph of the fault or damage
No liability will be accepted after 7 days.
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