OUR TERMS & CONDITIONS

This website is owned and operated by Joyful Living.

 

These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors homewares and lifestyle accessories for sale.  By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.


Order Acceptance

We receive orders via this website, by phone, or e-mail using the contact methods published on our web site or in other publicity materials. We reserve the right to refuse to accept orders or to require additional confirmation at our discretion.

 We acknowledge receipt of your orders via an appropriate communication: For example, web-based orders are acknowledged automatically by e-mail, telephone orders are acknowledged verbally at time of order. Orders placed by telephone are accepted when the order is placed and a contract of sale then exists between us and you from that time.

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

Pricing

We endeavour to ensure that all published prices are correct, however we reserve the right to change prices without notice and not to accept orders at prices that may have been quoted in error. Prices are quoted in pounds sterling and unless specifically stated are subject to VAT at the prevailing rate. We are registered for VAT in the U.K. No.257815182


Payment

Payment is accepted in pounds sterling by most major credit or debit cards as detailed on our web site at time of order.

Payment Security

All credit card payments made during online transactions are handled on our behalf by either WorldPay or PayPal’s secure payment gateways and utilise secure encryption. No credit card details are processed or stored at any time on the Joyful Living website.

Delivery

We use Royal Mail or DPD to deliver orders within the UK.

Risk

Delivery is ex-works, and risk passes to the customer on delivery.

Returns

You can return any unused product ordered up to 7 from the day after delivery receipt of the products by contacting us in writing within the 7 working day period.  We will refund any payment that you have already made upon receipt of the returned item within 14 days in its original packaging and condition.

If you return products by post, please ensure you package and label them properly so that they are not lost or damaged in transit. We recommend you insure the item and retain some proof of postage in the event that the products go missing, as products remain your responsibility and property until we receive them. The cost of returning any goods is the responsibility of the customer and this cost will not be reimbursed by us as part of the refund process.

All contact with Joyful Living should be made by email to hello@joyfulliving.co.uk stating your name, order number and contact information.

Refunds

If we acknowledge an order but, for some reason outside our control, we are unable to complete the transaction within 30 days then any payment made will be refunded immediately if you ask us to do so. Refunds due against returned goods will be paid as soon as the returned goods are received by us, subject to the goods being received in unused, in undamaged condition and in their original packaging.

 

Retention of Title

Whether or not delivery has been made, property in the goods does not pass from the company to the customer until full payment is received.

Specifications and Information

Goods are supplied subject to the company’s standard specifications and, unless specifically agreed to the contrary, may be manufactured by any of our approved vendors. While we endeavour to publish and supply as much product and application data as possible, the company is unable to assess the viability of every possible application of the goods: It is the customer’s duty to ensure that the goods ordered are suitable for the application in which they intend to use them. We endeavour to ensure that all published information is correct but the company shall not be under any liability for any direct, indirect or consequential damage, loss or expense that may be caused as a result of any error or omission in any information either published by or supplied by the company.  Please note that exact colours and finishes are difficult to reproduce accurately on web sites and printed materials and that customers should not place undue reliance upon such reproductions.

Product Variations and Use

Joyful Living make every effort to ensure that the products we supply through our website correspond as closely as possible to those shown on the website but cannot guarantee that they will be exactly the same. We cannot accept any responsibility for any variations in fabrics or products. Colours may vary from those depicted depending on the settings of your monitor, software or printer. All measurements are approximate. The technical specification of products may change due to availability of raw materials and we reserve the right to make such changes as and when necessary. The majority of items made with fabric are made from natural products and may thus have natural characteristics such as slubs and other irregularities in the yarns which are not weaving faults and may have slight colour variations between batches. We cannot guarantee that separate orders for the same fabric products will be supplied from the same batch.

All our products are designed for domestic use only unless explicitly noted.

Complaints

We aim to deal with any complaints in a fair and timely manner. Any complaints should be addressed in writing to the company at the published address, via email or via the web site contact form.

 

Indemnity

Customers and other users of this web site agree to indemnify the company against any claims, direct, indirect or consequential damage, loss or expense that may be caused as a direct or indirect result of the use of this web site and any information or computer software contained therein or by your access to other web sites as a result of links from this site. We make every effort to ensure that this web site does not contain any computer viruses but cannot guarantee this or warrant that it is virus-free.

Law

Any dispute arising out of, or in connection with, any contract between the company and the buyer shall be governed by English Law and the buyer accepts the jurisdiction of the English courts.

Joyful Living

Drove Orchards

Thornham Road

Thornham

Norfolk PE36 6LS

Email: hello@joyfulliving.co.uk

 

Tel: 01485 525714

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